Refund & Return Policy

This policy applies to B2B purchases of pre used, used, pre-owned, or open-box smartphones sold by Reflyp. Because device trade involves batch-level grading, market-sensitive pricing, and business resale intent, returns are accepted only in defined circumstances and in accordance with documented commercial terms.

1. Eligible Return Scenarios

Return requests may be considered where a delivered unit shows a verified dead-on-arrival condition, materially differs from the confirmed grade description, has a documented IMEI mismatch, or was shipped in error by Reflyp. Supporting evidence is required.

2. Non-Returnable Cases

Returns may be rejected for issues caused by physical damage after delivery, unauthorized repair attempts, water exposure, tampering, end-customer misuse, software modification, or claims made outside the applicable reporting period.

3. Reporting Timeline

Buyers must report visible shortage, transit damage, or mismatch concerns within 24 hours of delivery and functional defects within 72 hours of delivery unless otherwise stated in writing or in the invoice terms.

4. Return Authorization

No return should be shipped without prior written authorization from Reflyp. Approved returns must be packed securely with the original shipment reference, device identifiers, claim summary, and any requested diagnostic evidence.

5. Inspection and Resolution

Returned devices are subject to verification by Reflyp. Where a claim is validated, Reflyp may at its discretion issue a replacement, credit note, repair support, or refund. Refunds, where approved, are ordinarily processed to the original business payment source within commercially reasonable timelines.

6. GST and Accounting Treatment

Approved refund or return outcomes may be documented through credit notes, debit notes, or revised commercial documentation as required under applicable GST and accounting practice.