Warranty Policy

Reflyp may provide limited functionality-based warranty support on eligible B2B device transactions where expressly mentioned in the quotation, invoice, or trade confirmation. Warranty is not automatic for every order and depends on the product category, grade, and agreed commercial program.

1. Typical Coverage

Covered issues may include qualifying functional failures not caused by misuse, tampering, or physical damage, such as charging faults, non-working buttons, audio malfunction, or network detection issues that were not part of the disclosed condition at sale.

2. Exclusions

Warranty does not cover cosmetic wear, battery aging unless explicitly covered, liquid damage, cracked displays, software modification, accidental damage, unauthorized repairs, screen burn, normal wear-and-tear, or issues caused after retail resale or end-user mishandling.

3. Claim Process

Claims must be reported within the stated warranty period with invoice details, IMEI, issue description, and supporting video or photo evidence where requested. Reflyp may require return of the unit for technical verification before approving any remedy.

4. Resolution

Where a valid claim is confirmed, Reflyp may provide repair support, replacement, commercial adjustment, or credit note at its discretion, subject to parts availability, technical feasibility, and commercial context.